Refund policy

Refund Policy

30-day free returns

If you're not happy with your order, you can return it within 30 days of delivery for a full refund. Returns are free: we'll send you a prepaid return label.

Conditions

- Items must be unused, unwashed and in their original condition and packaging.

- Shoes and boots must be tried on indoors only, with no signs of outdoor wear.

- Socks, toe socks and toe spacers can only be returned unopened, for hygiene reasons.

- Gift wrap and shipping protection are non-refundable.

How to start a return

Email us at support@sneap.store with your order number and the item(s) you want to return. We'll reply within 24 hours with your free return label and instructions. Items sent back without contacting us first may not be accepted.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may need a few extra days to show it.

Exchanges

Need a different size? The fastest way is to return the item for a refund and place a new order.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, and you won't need to send the item back.

Holiday returns

Orders placed between November 1 and December 25 can be returned until January 31.

Contact

Questions about returns? Email us at support@sneap.store and we'll get back to you within 24 hours.